Shipping & Return Policy

THE VAST MAJORITY OF OUR FIREPLACES WILL SHIP FOR FREE ACROSS CANADA*, VIA TRUCK OR COURIER. Accessories purchased on their own will have a shipping charge. Most accessories purchased with a fireplace will ship for free with the fireplace. To see actual shipping charges, add items to your cart, apply coupon codes, and put in your address. You do not need to checkout to see shipping details.

See below for further details on shipping.

• All items with before-tax value of $500 or greater will ship for free within Canada, except for select oversize, fragile and discounted items.
• Select oversize, fragile and discounted items will incur a shipping surcharge regardless of before-tax dollar value. This charge will be calculated in the cart, before checkout is completed, for your review.
• Items under $500 before tax will incur a shipping surcharge, with a minimum charge based on size and destination. This charge will be calculated in the cart, before checkout is completed, for your review.
• Accessory items, regardless of value, will incur a shipping surcharge.
• If you are local to our showroom and wish to pick up your order in person, please select Local Pick Up at checkout to avoid shipping charges.
• Trade Accounts will pay for shipping, as calculated in the cart before checkout. Shipping charges are designed not to exceed your Trade discount.
• All shipments require a signature. Couriers do not make appointments for deliveries; all customers will be provided with  tracking details so they can anticipate the package arrival date.
• Shipping is to the exterior of your home or condo lobby only. Most delivery services will not bring the package into your home.

*Canada is a very big country, with some remote areas that cannot be accessed by courier. If you live in an area that is not serviced by couriers and delivery services, you may incur additional charges. We reserve the right to cancel orders in these areas. Please call us for options if you live in such an area. Yukon, Northwest Territories, and Nunavut are not covered by our Free Shipping service and regular surcharges. 

**IF THIS POLICY IS IN CONFLICT WITH WHAT YOU SEE IN THE CART, THIS POLICY SHALL TAKE PRECEDENCE**

If you have any questions about this policy, please call us at 905-889-1239 or open a chat with us.

For service into your home, we offer White Glove Delivery service as an optional product purchase in select metropolitan areas. Please add this option to your cart if you require it, or call our Service Manager at 905-889-1239 for more details.

Delivery services do not include installation. For Installation service in the Greater Toronto Area only, please call us at 905-889-1239 for a quote.

Looking to buy now but cannot accept the delivery right now? No worries! Stylish Fireplaces offers a Buy Now, Ship Later program and will store your merchandise in our warehouse for up to 30 days free of charge. If you need to ship at a later date, please add this request to the comments in your cart. When your order is ready to ship, we will contact you to schedule your delivery. PLEASE NOTE: Storage fees of $10 per day will apply if delivery is not taken within 30 Days of product availability notification.

Because we are a real store, based in Concord, Ontario, and not just a web-based e-tailer, we can offer residents of Southern Ontario a free pickup option at our warehouse. Simply select this option at Check-out and we will let you know when your order is ready for pickup.

We want you to be completely satisfied with your fireplace purchase. If for any reason you are not, we will refund you 100% of your product purchase, minus the return shipping costs.

Conditions:

• You must notify us of your intent to return within 30 days from the shipping date.
• Contact our Service & Delivery manager 905-889-1239 service@stylishfireplaces.ca
• Our return policy also applies to cancellations made after an item has shipped or refusal at time of delivery.
• We will issue you a Return Authorization number that will be used to track your return. We will email you a prepaid label to ship your fireplace back to us. You will be responsible for return shipping costs, as well as the actual cost of the original shipment* to you, both of which will be deducted from your credit. Credit will not be issued for products returned without a Return Authorization or those returns sent by carriers not authorized by us.
• The item must be returned in new/unused condition in the original packaging. If the product was shipped to you on a pallet or skid, then it must be returned on same. Please be sure to include any remotes, decorative media, owners’ manuals, trims or other ‘extras’ that may have been removed from the packaging when the product was opened. If these items are found to be missing, you will not receive a credit for your return.
• There is no restocking fee charged for items returned in new condition in their original packaging. Product condition will be confirmed by inspection once it is received back into our warehouse. A minimum 25% restocking fee will be applied to any returns of products not in new condition. There will be no credit for products returned without original packaging. Should any pieces of the product be found to be missing or damaged, return credit may be refused.
• Return credits will be issued within 3 business days, once the fireplace has been received in our warehouse.
• Refunds will be applied to the same payment method used when the original purchase was made.

*Curbside delivery in our local delivery area will be deemed to have a value of $150. Shipping surcharges on website orders are calculated to offset a portion of the actual shipping charges, and may not be the actual shipping costs.

Boxes that travel across the city, across the province or across the country are bound to be dirty and a bit scuffed up. Even when there are obvious breaks or tears in a box, the contents may be completely undamaged. However, there are some precautions you can take to help us hold our shipping partners accountable in the unlikely event that your product is damaged in transit.

Please inspect your shipment as soon as it arrives.

• If you observe damage to the box when your product is delivered, please note it on the delivery documents when you sign for the delivery.
• If you are not present when the product is delivered, please notify the shipping company as soon as you discover the damage, within 24 hours. Contact information for the shipping company can be found on the shipping label on your product packaging.
• Please also notify our Service & Delivery Manager by calling 905-889-1239 or email to service@stylishfireplaces.ca within 24 hours of receiving a damaged shipment.

Time is of the essence in any shipping claim. All shipping companies have strict limits on the window of time in which we can make a claim for damage. While we will strive to resolve all damage claims with our shipping partners, damage reports not made within 24 hours of delivery may not be eligible for credit or replacement.

• Do not refuse delivery without noting ‘Package damaged’ as the reason, with the shipper.
• Do not request a return authorization without informing us of the shipping damage.

Either of the above actions may result in you not receiving full credit for your returned product. See our Return Policy, above.